Refund policy

Returns & Refunds Policy

30-Day Return Guarantee

We want you to experience your fragrance purchase with confidence. If you are unhappy with your order for any reason, email us at support@rarescentsociety.com within 30 days of receiving your order.

Before returning anything, please contact us first. Unauthorized returns may cause delays or prevent us from identifying the return, which can void the refund.

Shipping costs on returned orders are the responsibility of the customer unless otherwise stated by our support team.

Refund Requirements

To qualify for a refund:

  • Items must be unopened, unused, and in original packaging.
  • Fragrances that have been sprayed, opened, or altered are not eligible for return due to hygiene and authenticity standards.
  • You must email us the tracking number of your return shipment. If we do not receive tracking information and the package is lost in transit, we are unable to issue a refund.

Refunds are processed once the return arrives at our warehouse and passes inspection. We cannot provide refunds for products returned more than 30 days after the delivery date.

Tester bottles are full-size, authentic fragrances supplied without retail packaging (and sometimes without a cap). They are returnable under the same conditions as boxed items: unopened, unused, and with all included components.

Returns of Unopened Items

We accept returns of unopened fragrances that meet the following criteria:

  • Original, sealed packaging
  • No signs of use or tampering
  • All components included (caps, boxes, wrapping, authenticity cards, samples, etc.)

We recommend using a trackable shipping method. If a return is sent without tracking and never arrives, we cannot issue a refund. Once received and approved, a refund for the product price (minus any shipping fees) will be issued.

Undelivered or Returned-to-Sender Shipments

If an order is returned to us due to an incorrect or incomplete address, failure to pick up from a postal office, or carrier inability to deliver, we may issue a refund minus the cost of shipping, as long as the products are returned in original condition. You may also request reshipment after paying an additional shipping fee. This does not apply to refused packages.

Damaged Packages

If your order arrives damaged, email support@rarescentsociety.com immediately and include photos of the damaged item(s) and packaging. Once verified, we will send a replacement or offer another resolution. Requests submitted more than 30 days after delivery cannot be approved.

Refused Packages

If a package is refused at delivery, the carrier will charge a return shipping fee. This fee will be deducted from your refund once the package is returned.

  • Refused packages may become lost during the return process. If a refused package never arrives at our warehouse, we cannot issue a refund.
  • We strongly recommend accepting your package and contacting us to process a return properly.

Ordering Policies

Modifying Orders

If you need to modify or cancel an order, contact us immediately at support@rarescentsociety.com. If the order has not been processed or had a packing slip created, we can modify it. Once a packing slip is generated, we cannot edit or cancel the order.

Duplicate Orders

Rare Scent Society is not responsible for duplicate orders placed by the customer. All return conditions stated in this policy will apply.

Cancellation Policy

Subscription Cancellation

Customers can cancel at any time by logging into their account on therarescentsociety.com or by emailing support@rarescentsociety.com. Cancellations must be made before the next billing date to avoid being charged.

Same-Day Subscription Cancellations

If you cancel the same day you place your initial subscription order, both the order and subscription may be canceled together.

Annual / Multi-Bottle / Bulk Purchase Plans

Certain promotional or bulk-discount plans may be final sale. Once shipped, they cannot be refunded outside the standard 30-day unopened-product return policy. Please review your order carefully before completing your purchase.

Missing Free Gifts (If Applicable)

If your order included a promotional free gift and it was missing, we will include the missing gift in your next order. Free gifts are not shipped separately.

Shipping Policy

Shipping Within the U.S. & Select International Destinations

Rare Scent Society orders are fulfilled from our U.S. fulfillment centers and, in some cases, from our international warehouse partners depending on stock availability and the customer’s location.

U.S. Orders

All U.S. orders are shipped via carriers such as UPS, USPS, DHL eCommerce, Amazon Shipping, or OnTrac. Estimated delivery time is typically 4–10 business days once the order has been processed. Orders going to Hawaii, Alaska, or APO/FPO addresses may require additional transit time.

International Orders

We ship to select international countries. Shipping times vary based on destination, customs clearance, and whether the products ship from our U.S. or international facilities.

  • Carriers and estimated shipping times will be displayed at checkout.
  • International customers are responsible for all import duties, VAT, customs taxes, or fees charged by their country.

General Shipping Conditions

  • Rare Scent Society is not responsible for delays caused by carriers, customs, weather, or other factors outside our control.
  • Please enter your shipping address carefully — we cannot replace or refund orders shipped to incorrect or incomplete addresses provided at checkout.
  • If a package is marked delivered by the carrier but you cannot locate it, we will assist as much as possible, but lost or stolen packages must be claimed through the shipping carrier. We cannot guarantee replacements or refunds in such cases.

Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, notify us at support@rarescentsociety.com within 48 hours of delivery.

We may require photos of:

  • The damaged item(s)
  • The packaging (including shipping label)

Contact Us

For any questions regarding shipping, returns, or order support, email: support@rarescentsociety.com

By using our website and services, you agree to all terms outlined in this policy.