Frequently Asked Questions

Quick answers to the questions we hear most often.

Products & authenticity

Are your fragrances authentic?

Yes. Every fragrance we sell is a genuine product made by the brand named on it, factory-sealed, and sourced from established U.S. wholesale distributors. We never sell counterfeit goods, and we never sell a product under a brand name that isn't its own. Distributor invoices and UPC-matched purchase records are available on request.

Are you affiliated with the brands you sell?

No. Rare Scent Society is an independent retailer. We are not affiliated with, sponsored by, or an agent of the fragrance houses we carry. All brand names and trademarks belong to their respective owners.

Do you carry Middle Eastern and independent fragrance houses?

Yes. Alongside designer and niche brands, we carry established houses such as Lattafa, Armaf, Afnan, Rasasi, Al Haramain, and French Avenue. These companies create and sell their own fragrances under their own names and packaging. Every product is listed under the house that makes it, and we don't present any product as a copy of, or substitute for, another brand's fragrance.

Why are your prices lower than department stores?

We buy from established U.S. wholesale distributors and run a lean online operation, so we pass the savings on to you.

Do bottles come in the original box?

Retail items ship factory-sealed in their original packaging. We also sell brand-issued testers in a separate Testers collection; these are genuine products that may come in plain packaging or without a cap, and they are clearly labeled as testers in the product title.

What do EDP, EDT, and EDC mean?

These are fragrance concentrations. Eau de Parfum (EDP) is the strongest and longest lasting, Eau de Toilette (EDT) is lighter, and Eau de Cologne (EDC) is the lightest. Higher concentration generally means better longevity.

Orders

Can I change or cancel my order?

Email support@rarescentsociety.com right away. We can modify or cancel an order as long as it hasn't been processed for shipping. Once a packing slip has been generated, we're unable to make changes.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. You can also log in to your account to view order status.

Do you offer discount codes?

Yes — join our VIP list at the bottom of any page to receive new-release announcements, giveaways, and exclusive offers.

Shipping

How long does shipping take?

U.S. orders typically arrive in 4–10 business days after processing. Alaska, Hawaii, and APO/FPO addresses may take longer. See our Shipping Info page for details.

Do you ship outside the United States?

No. At this time we ship to addresses within the United States only. Orders ship via UPS from Plano, Texas.

Returns

What is your return policy?

We offer a 30-day return guarantee on unopened, sealed fragrances in original packaging. Because of hygiene and authenticity standards, opened or sprayed fragrances cannot be returned. See our full Returns Policy.

My order arrived damaged. What do I do?

Email us within 48 hours of delivery with photos of the item and packaging (including the shipping label) and we'll make it right with a replacement or another resolution.

Still have a question?

Email support@rarescentsociety.com or call +1 945-369-4195. You can also use our contact form or read about us.