Returns & Refunds

Returns & Refunds

Our 30-day return guarantee, explained.

30-day return guarantee

If you're unhappy with your order for any reason, email support@rarescentsociety.com within 30 days of receiving your order to start a return.

Please contact us before returning anything. Returns sent without contacting us first may cause delays or prevent us from identifying your package, which can void the refund.

What qualifies for a refund

  • Items must be unopened, unused, and in original sealed packaging with all components (caps, boxes, wrapping, authenticity cards, samples).
  • Fragrances that have been sprayed, opened, or altered are not eligible for return due to hygiene and authenticity standards.
  • Return shipping costs are the customer's responsibility unless otherwise stated by our support team.
  • Use a trackable shipping method and email us the tracking number. If a return is sent without tracking and never arrives, we cannot issue a refund.

How refunds work

Refunds are processed once the return arrives at our warehouse and passes inspection. The refund covers the product price (minus any shipping fees) and is issued to your original payment method. Products returned more than 30 days after delivery can't be refunded.

Damaged or incorrect items

If your order arrives damaged, incomplete, or incorrect, email us within 48 hours of delivery with photos of the item(s) and packaging. Once verified, we'll send a replacement or offer another resolution.

Undelivered or refused packages

If an order is returned to us because of an incorrect address, a missed pickup, or carrier inability to deliver, we'll refund the product price minus shipping once it arrives in original condition, or reship it for an additional shipping fee. Refused packages incur a carrier return fee that is deducted from the refund, and if a refused package never arrives back to us we can't issue a refund — so please accept your package and contact us to process a return properly.

Changing or cancelling an order

Contact us immediately. We can modify or cancel an order until a packing slip has been created; after that, the order ships as placed and the standard return process applies.

Read the complete Shipping, Returns & Refunds Policy.

Still need help? Email support@rarescentsociety.com or call +1 945-369-4195. You can also use our contact form.